Refund policy
At My Bag House, we are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied, you can take advantage of our simple return and exchange process.
Exchange Policy
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Exchanges can be requested within 7 days of receiving your order.
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Items must be unused, in original condition, with all tags and packaging intact.
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Exchange requests are subject to stock availability.
Refund Policy
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Refunds can be requested within 5 days of receiving your order.
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Products must be unused, in original packaging, with all tags attached.
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Refunds will be processed to your original payment method within 7 working days after the returned item is received and inspected.
Conditions
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Customers are responsible for shipping costs for returns or exchanges, unless the product was damaged, defective, or incorrect upon delivery.
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Items purchased on sale or during promotional offers may not be eligible for a refund but can be exchanged if they meet the conditions above.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us:
Shop Address: G37, Ground Floor, Gul Tijara Shopping Mall, Karachi
Contact Number: 0330 286 7766
Email: mybaghouse01@gmail.com